Refund policy

Last updated: October 24, 2026

Returns & Refunds

We want you to love your gear. If you don't, here's how returns work:

1. Changed your mind, within 7 days of delivery

• The item must be unused and unopened, with all its original packaging.
• You get a full refund to your original payment method.
• You pay the courier fee to return it.

2. Changed your mind, within 30 days of delivery

• The item must be in its original packaging, complete with all accessories.
• We inspect it when it arrives before we accept the return.
• Approved returns are refunded as store credit.

3. Faulty items, within 6 months of delivery

• See our Warranty page. Faulty items are repaired, replaced or refunded after we inspect them.

Cancelling an order: you can cancel within 24 hours of placing it for a full refund.

How to start a return: email us at ctrl.alt.dlt.0325@gmail.com with your order number, the item, and the reason. Please don't send anything back until we've confirmed your return.

Warranty

• Every product has a 6-month warranty against defects, as the Consumer Protection Act requires.
• If your item is faulty within 6 months of delivery, contact us. Once we've inspected it, you can choose a repair, a replacement or a refund.
• Where the manufacturer's warranty runs longer than 6 months, any claim after our 6-month period is handled directly with the manufacturer.
• The warranty doesn't cover normal wear and tear, accidental damage, misuse, or unauthorised repairs or modifications.